Telesales Representative – Kinyarwanda Speaking

Job Overview

BrighterMonday Consulting is expanding its sales team to serve the Rwandan market from Uganda. As a Telesales Representative specializing in Kinyarwanda, you will be the primary point of contact for job seekers and employers in Rwanda. This role offers an exciting opportunity to use your language skills to drive engagement and sales growth.

You will work full-time in a supportive environment, making outbound calls to promote BrighterMonday’s services. Your success will directly contribute to building BrighterMonday’s presence in Rwanda while helping job seekers find opportunities and employers find talent. This entry-level position requires fluency in Kinyarwanda, English, and French.

The role is based in Uganda and reports to the Sales Team Lead. You will join a dynamic team focused on delivering excellent customer service through effective communication. This is a full-time position with standard working hours from 8 AM to 5 PM.

Key Responsibilities

• Make outbound calls to job seekers and employers in Rwanda using Kinyarwanda to introduce BrighterMonday’s services and value proposition.
• Respond to inbound inquiries from Rwandan customers via phone and email, providing accurate information about job listings and career resources.
• Maintain detailed records of all customer interactions in the CRM system, ensuring accurate tracking of leads, follow-ups, and sales activities.
• Achieve weekly and monthly sales targets by effectively promoting premium job listings and employer branding solutions to Rwandan clients.
• Provide feedback to the product team based on customer interactions to help improve service offerings for the Rwandan market.
• Collaborate with the marketing team to share customer insights that inform localized campaigns and messaging for Rwanda.
• Participate in regular training sessions to enhance product knowledge and sales techniques specific to the East African job market.
• Uphold BrighterMonday’s commitment to excellent customer service by resolving inquiries promptly and professionally.

Qualifications & Experience

Essential

• Fluency in Kinyarwanda, English, and French is required to communicate effectively with Rwandan job seekers and employers.
• A Bachelor’s degree in Business, Communications, Marketing, or a related field from a recognized institution.
• Minimum of two years of experience in telesales, customer service, or a similar client-facing role.
• Proven ability to meet or exceed sales targets in a target-driven environment with measurable results.
• Proficiency in using CRM software and basic computer applications for data entry and customer management.

Desirable

• Previous experience working in the recruitment, job portal, or human resources industry is advantageous.
• Familiarity with the Rwandan job market, employment trends, and local business practices.
• Experience with sales automation tools or marketing platforms used in digital customer engagement.
• Knowledge of East African cultural nuances that enhance communication effectiveness with diverse clients.
• Additional language skills such as Swahili or Luganda that could support broader regional outreach efforts.

What the Role Offers

• Competitive monthly salary commensurate with experience, plus performance-based bonuses tied to individual and team sales achievements.
• Comprehensive health insurance coverage including inpatient and outpatient medical benefits for employees and their immediate dependents.
• Monthly housing allowance to assist with accommodation costs, reflecting BrighterMonday’s commitment to employee welfare in Uganda.
• Transport facilitation through a monthly stipend or company-organized shuttle service to ensure reliable commuting to and from work.
• Subsidized lunch program providing nutritious meals during work hours to support employee well-being and productivity.
• Ongoing professional development opportunities including access to BrighterMonday’s learning platform and external training programs.
• Clear career progression path within the sales team, with opportunities to advance to senior sales or team leadership roles based on performance.

How to Apply

Interested candidates should submit an updated CV, copies of academic certificates, and a brief cover letter outlining their suitability for the role. Please ensure your application highlights your language proficiency and relevant sales experience. Please apply now by clicking the link below.

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