50 Internal Debt Collector Jobs – SimplePay Capital

Job Overview

SimplePay Capital Uganda is expanding its Debt Recovery Team with 50 Internal Debt Collector positions across Kampala and surrounding areas. This is a critical role dedicated to safeguarding the company’s loan portfolio by recovering overdue accounts through ethical and professional engagement. Candidates will join a dynamic financial services firm focused on microfinance and financial inclusion.

Key Responsibilities

• Proactively engage clients with overdue accounts through telephone calls, SMS, digital platforms, and field visits where necessary to initiate recovery discussions.
• Follow up on outstanding loan repayments systematically and ensure timely recovery of overdue amounts to improve cash flow.
• Negotiate realistic and structured repayment arrangements in line with company policies and applicable Ugandan financial regulations.
• Maintain accurate records of client interactions, repayment commitments, follow-up schedules, and final recovery outcomes in the CRM system.
• Monitor assigned accounts regularly and identify high-risk cases requiring immediate escalation to branch managers or legal teams.
• Collaborate closely with Branch Managers, Operations, and Legal teams to improve overall recovery performance and strategy.
• Prepare and submit daily, weekly, and monthly debt recovery reports highlighting achievements, outstanding balances, and unresolved cases.
• Maintain professionalism, confidentiality, and ethical standards throughout all client engagements in compliance with data protection requirements.

Qualifications & Experience

Essential

• Proven experience in debt collection, loan recovery, or collections within a financial institution or microfinance setting in Uganda.
• Demonstrated practical skills in negotiation, communication, and conflict resolution with clients facing financial difficulties.
• Strong understanding of Ugandan financial regulations, data protection laws, and ethical debt recovery practices.
• Proficiency in using Microsoft Office Suite and CRM software for record keeping and reporting purposes.
• Excellent interpersonal skills with the ability to build rapport with clients while maintaining a professional and respectful demeanor.

Desirable

• Diploma or Degree in Business Administration, Finance, Law, or a related field from a recognized Ugandan institution.
• Certification in debt collection practices or completion of relevant training programs in financial services.
• Experience working in rural or underserved areas of Uganda, demonstrating adaptability to diverse client backgrounds.
• Fluency in local Ugandan languages such as Luganda to enhance client communication in Kampala and surrounding regions.
• Previous experience collaborating with legal teams on debt recovery cases and understanding of court procedures.

What the Role Offers

• Attractive retainer package with performance-based incentives tied to successful debt recovery targets and company policy.
• Comprehensive health insurance coverage for employees and their immediate family members to ensure wellbeing.
• Transport allowance and meal provisions provided during working hours to support daily commuting and sustenance.
• Opportunities for professional growth and career advancement within a rapidly expanding financial services company.
• Structured training programs and mentorship from experienced debt recovery professionals to enhance skills and knowledge.

How to Apply

Interested and qualified candidates should submit their updated CV, relevant certificates, and a brief cover letter highlighting their experience in debt collection and recovery. Please ensure all documents are clear, accurate, and reflect your suitability for this role. Please apply now by clicking the link below.

About the Company

SimplePay Capital is a leading financial services company operating in Kenya and Uganda with a strong focus on microfinance, asset finance, and logbook loans. The company is dedicated to financial inclusion by serving small businesses and individuals, particularly in rural and underserved areas. SimplePay Capital also runs a foundation that supports health education and provides sanitary supplies to girls in underserved communities, demonstrating a commitment to social responsibility and community development.

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