Associate , Client Management

Job Overview

Standard Chartered Bank is seeking a dedicated Associate for Client Management in Uganda. This role is integral to delivering exceptional client onboarding and service within the Corporate & Investment Banking division. You will ensure all Client Due Diligence and credit documentation are completed accurately and promptly.

The position requires a proactive, client-focused approach with attention to detail and adherence to compliance standards. You will work closely with relationship managers, sales teams, and operational departments to facilitate seamless client journeys that foster satisfaction and loyalty.

Key Responsibilities

• Collaborate proactively with relationship managers, product sales teams, and operations staff to resolve client issues efficiently and identify opportunities for enhancing client service delivery.
• Champion the adoption of the Client Management model across Uganda operations, ensuring approaches are tailored to client segmentation and scalable to support growth.
• Maintain rigorous adherence to agreed service standards, aiming for first-time-right results to significantly reduce rework and operational errors.
• Lead focused initiatives to improve operational efficiency and process harmonization by identifying bottlenecks and leveraging automation technologies for workflow optimization.
• Provide comprehensive support for credit documentation aligned with corporate and business banking transactions, ensuring compliance with internal policies and regulatory standards.
• Deliver high-quality second-line client support via telephone, email, and face-to-face channels, ensuring detailed technical investigation and resolution of inquiries.
• Assist in risk and compliance management by escalating potential issues and ensuring adherence to all regulatory requirements and internal policies.

Qualifications & Experience

Essential

• Bachelor’s degree in Business Administration, Finance, Law, or a related field from a recognized institution.
• Minimum of 2-3 years of experience in client management, banking operations, or related financial services roles.
• Strong understanding of Client Due Diligence (CDD) procedures, Know Your Customer (KYC) regulations, and credit documentation processes.
• Excellent attention to detail with the ability to manage multiple priorities and deliver high-quality results under tight deadlines.
• Strong interpersonal and communication skills with the ability to build effective relationships across all levels of the organization.

Desirable

• Master’s degree in Business Administration, Finance, or a related field would be an added advantage.
• Previous experience working in a multinational bank or financial institution in Uganda or the East African region.
• Certification in Anti-Money Laundering (AML) or Compliance would be highly beneficial.
• Experience with CRM systems, workflow automation tools, or process improvement methodologies.

What the Role Offers

• Competitive salary package with performance-based bonuses and annual salary reviews aligned with market standards.
• Comprehensive health insurance coverage including medical, dental, and vision benefits for you and your dependents.
• Structured career development programs with access to global training opportunities and mentorship from senior banking professionals.
• Flexible working arrangements with a hybrid model allowing remote work options and a modern office environment in Kampala.
• Additional benefits including housing allowance, transport allowance, lunch provision, and annual leave entitlements.

How to Apply

Interested candidates should submit their updated CV, relevant certificates, and a cover letter detailing their suitability for this role. Please ensure all documents are in PDF format and clearly labeled. Please apply now by clicking the link below.

About the Company

Standard Chartered Bank is a leading international banking group with a presence in over 60 countries and territories. In Uganda, the bank has been operating for over 100 years, providing a wide range of financial services to individuals, businesses, and institutional clients. The Corporate & Investment Banking division focuses on delivering tailored financial solutions to corporate clients, supporting economic growth and development in Uganda and the wider East African region.

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