Collection Officer

Job Overview

Stone Pillar, a leading financial institution in Uganda, is seeking a dedicated Collection Officer to join our dynamic team in Kampala. This full-time position is critical in maintaining our financial health by ensuring timely recovery of overdue loans. You will play a pivotal role in safeguarding our company’s assets while building positive relationships with our clients.

The ideal candidate will be proactive, resilient, and possess strong interpersonal skills to navigate the complexities of debt collection. This role offers a unique opportunity to make a significant impact within a reputable organization that values integrity and customer care. We are looking for someone who can thrive in a fast-paced environment and contribute to our mission of financial empowerment.

Key Responsibilities

• Follow up systematically with clients to collect overdue loan payments through effective communication strategies.
• Conduct field visits to meet clients personally, assess their situations, and facilitate the collection process on-site.
• Maintain precise and accurate collection records, preparing detailed daily and monthly reports for management review.
• Negotiate flexible repayment plans with defaulting clients to recover outstanding balances while preserving client relationships.
• Ensure strict adherence to all company collection policies, legal frameworks, and ethical standards in every interaction.
• Collaborate closely with the credit team to identify potential defaults early and develop proactive strategies to minimize losses.

Qualifications & Experience

Essential

• Minimum of 2 years of proven experience in loan collection, debt recovery, or related financial roles within Uganda.
• Diploma or Bachelor’s Degree in Business Administration, Finance, Economics, or a closely related field from a recognized institution.
• Excellent verbal and written communication skills in English and Luganda, with the ability to handle difficult conversations diplomatically.
• Strong interpersonal skills with the capacity to build rapport with diverse clients and manage negotiations effectively.
• Age requirement between 25 and 30 years, ensuring maturity and professionalism in handling sensitive financial matters.

Desirable

• Valid driver’s licence with personal transport or access to reliable means of transportation for field visits across Kampala.
• Previous experience working in microfinance institutions or similar lending organizations in Uganda is highly advantageous.
• Familiarity with local Ugandan communities and cultural nuances to enhance client engagement and trust.
• Proficiency in using basic accounting software and Microsoft Office Suite for efficient record keeping and reporting.

What the Role Offers

• Competitive monthly salary with performance-based bonuses tied to successful collection targets and milestones.
• Comprehensive health insurance coverage for you and your immediate family, ensuring peace of mind and well-being.
• Company-provided housing allowance or accommodation support to ease relocation and living expenses in Kampala.
• Transportation benefits including fuel allowances or company vehicle access for field visits and client meetings.
• Regular lunch allowances and meal provisions during working hours to sustain energy throughout demanding days.

How to Apply

To apply for this position, please submit your updated CV, academic certificates, and a brief cover letter highlighting your relevant experience and why you are the ideal candidate for this role. Ensure all documents are clear, professional, and reflect your qualifications accurately. Please apply now by clicking the link below.

About the Company

Stone Pillar is a trusted financial services provider based in Kampala, Uganda, dedicated to empowering individuals and businesses through accessible lending solutions. With a strong commitment to ethical practices and customer-centric approaches, we have established ourselves as a reliable partner in the community. Our team of professionals works tirelessly to support economic growth while maintaining the highest standards of integrity and service excellence.

Follow @jobsinkampala on X for daily Uganda job updates!