FIELD OPERATIONS MANAGER (2 Positions)

Job Overview

SpeedCom Africa is seeking two Field Operations Managers to support the MTN Mobile Money Merchant Quality and Retention Project across Uganda. The role focuses on driving merchant payments growth, ensuring retention and reactivation strategies are executed effectively in the field.

Reporting to the Project Manager, you will lead regional team leaders, translate national plans into actionable sales targets, and oversee quality control measures. This position requires strategic thinking, strong leadership, and a deep understanding of mobile money distribution channels in Uganda.

Successful candidates will have the opportunity to shape the future of mobile money merchant services, influence national sales performance, and contribute to financial inclusion initiatives that benefit Ugandan businesses and consumers.

You will work closely with the Project Manager, regional team leads, and cross-functional partners such as marketing, finance, and IT to align field activities with overall project goals. Regular briefings and feedback loops ensure that strategies remain responsive to market dynamics.

The position is based in Kampala with frequent travel to various districts across Uganda to meet with agents, merchants, and stakeholders. A valid driver’s license is essential for navigating the field effectively.

Key Responsibilities

As a Field Operations Manager, you will be responsible for turning strategic plans into field results, ensuring that merchant payment targets are met while maintaining high standards of quality and service delivery across the MTN MoMo ecosystem.

• Develop and implement MTN MoMo’s strategic and operational plans to drive merchant payments growth across all distribution channels.
• Translate quarterly and annual national plans into sales targets, budgets, and actionable goals for regional teams.
• Provide leadership to regional team leads by assigning tasks, facilitating training, and promoting SpeedCom’s vision and objectives.
• Conduct regular trade visits to monitor project progress, ensure quality, accuracy, and timeliness of reports, and address client issues.
• Coordinate trade activities and manage relationships with agents, super agents, master agents, merchants, and retailers to maximize effectiveness.
• Implement monthly and annual plans, monitor budgets, and maximize productivity while addressing any trade-related challenges.

Performance will be measured against quarterly merchant acquisition targets, retention rates, and the accuracy of sales reports. You will also be expected to mentor junior field staff and contribute to continuous improvement initiatives that enhance overall project efficiency.

Qualifications & Experience

SpeedCom Africa looks for candidates who combine academic qualifications with proven field experience, particularly in mobile money or related financial services environments. The ideal candidate will demonstrate leadership ability, analytical strength, and a commitment to driving measurable business outcomes.

Essential

These qualifications are mandatory for consideration for the Field Operations Manager position.

• Bachelor’s degree in Business, Marketing, or a related field.
• Minimum five years of experience in field sales or trade distribution, with at least three years managing supervisors.
• Proven experience in mobile money, telecom, or FMCG distribution at regional or national level.
• Strong analytical skills with comfort working with numbers, dashboards, and defending plans to clients.

Desirable

While not required, the following attributes will strengthen a candidate’s application and are valued by SpeedCom Africa.

• Valid driver’s license and willingness to travel extensively across Uganda.
• Experience with MTN Mobile Money or similar mobile financial services projects.
• Excellent communication and interpersonal skills for building stakeholder relationships.

The selection process includes a review of submitted documents, a competency‑based interview, and a practical case study that assesses your ability to develop field‑level action plans. Successful applicants will be notified within two weeks of the closing date.

What the Role Offers

SpeedCom Africa provides a supportive work environment with benefits designed to attract and retain top talent in the competitive Ugandan market. The package includes financial, health, and lifestyle components that recognize the demands of field‑based roles.

• Competitive salary package aligned with industry standards for senior field management roles in Uganda.
• Comprehensive health insurance coverage for you and your immediate family.
• Monthly transport and housing allowances to support field work across various regions.
• Opportunities for professional development, training, and career progression within SpeedCom Africa’s growing operations.

In addition to the core benefits, SpeedCom Africa fosters a culture of innovation, and teamwork. Employees are encouraged to pursue professional certifications and attend industry conferences that expand their expertise in mobile money and field operations.

How to Apply

Interested candidates should submit an updated CV, copies of relevant academic and professional certificates, and a cover letter detailing their suitability for the Field Operations Manager role. Please apply now by clicking the link below.

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