2 Zonal Collections Officer (Kampala and Jinja) Jobs – Bayport Financial Services Uganda

Job Overview

Bayport Financial Services Uganda Limited is seeking two Zonal Collections Officers to oversee loan recovery operations in the Kampala and Jinja zones. This role is critical to maintaining portfolio quality and minimizing credit risk through effective team leadership and strategic collections management. The successful candidates will report to the Arrears Coordinator and work closely with Collections Champions to achieve monthly, weekly, and daily recovery targets.

As a Zonal Collections Officer, you will be responsible for supervising field staff, monitoring delinquent accounts, and ensuring compliance with company policies and regulatory standards. You will play a key role in negotiating repayment plans with defaulting clients and building strong relationships with stakeholders to facilitate timely repayments. This position requires frequent field visits to monitor performance and provide on-the-ground support to team members.

The ideal candidate will have a strong background in finance or business administration, proven leadership abilities, and experience in debt collections or credit management. You must be results-driven, possess excellent communication skills, and be able to work under pressure to meet challenging targets. This is an excellent opportunity to grow your career with a leading non-deposit taking financial institution in Uganda.

Key Responsibilities

• Lead and support a team of Collections Champions by assigning daily tasks and monitoring performance to optimize collection efficiency.
• Ensure monthly, weekly, and daily collections targets are met or exceeded through proactive monitoring and intervention strategies.
• Track delinquent accounts and implement timely recovery strategies for overdue loans to minimize portfolio risk.
• Prepare and submit accurate collections performance reports, including challenges and customer feedback, to the Arrears Coordinator.
• Follow up on escalated default cases, negotiate feasible repayment plans, and ensure client compliance with agreed terms.
• Identify training needs among team members and conduct capacity-building sessions to enhance field performance and procedural compliance.
• Conduct regular field visits to monitor collection activities, provide guidance, and assess operational effectiveness in the zone.
• Engage with stakeholders including local leaders and vote officials to build relationships and facilitate recovery of pending payments.
• Ensure strict adherence to company policies, UMRA regulations, and ethical standards during all collection activities and client interactions.

Qualifications & Experience

Essential

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related field from a recognized institution.
• Minimum of two years of experience in debt collections, credit management, or financial services supervision.
• Proven ability to lead teams, set targets, and drive performance to achieve collections goals in a target-driven environment.
• Strong knowledge of Ugandan financial regulations, particularly those governing microfinance and credit operations.
• Excellent interpersonal and negotiation skills for managing client relationships and resolving delinquent account issues effectively.
• Proficiency in using MS Office applications, especially Excel for data tracking, reporting, and performance analysis.

Desirable

• Previous experience working with Bayport Financial Services or similar non-deposit taking financial institutions in Uganda.
• Certification in credit management, collections, or a related financial services discipline from a recognized body.
• Experience in training and developing field staff to improve collection techniques and compliance with procedures.
• Familiarity with loan management systems and digital tools used for tracking collections performance and client interactions.
• Ability to speak Luganda or other local languages commonly used in the Kampala and Jinja regions for effective client communication.

What the Role Offers

• Competitive monthly salary commensurate with experience and qualifications, paid promptly via bank transfer each month.
• Company-provided fuel allowance and vehicle maintenance support to facilitate regular field visits across the assigned zone.
• Comprehensive health insurance coverage including inpatient and outpatient care for the employee and immediate dependents.
• Access to professional development opportunities including internal training programs and sponsorship for relevant external courses.
• Performance-based bonuses tied to zone collections targets achievement and overall portfolio quality improvements.

How to Apply

Interested candidates should submit an updated CV, copies of academic certificates and transcripts, and a brief cover letter outlining their suitability for the role. Please apply now by clicking the link below.

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