RELATIONSHIP OFFICERS (20 Positions)

Job Overview

Youth Platform Africa (YPA) is recruiting 20 Relationship Officers to support its growing operations across Uganda. This full-time position offers an opportunity to engage with clients, promote services, and build lasting partnerships in a dynamic youth-focused organisation. Successful candidates will contribute to YPA’s mission of empowering young people through innovative programmes and strategic outreach.

The role involves direct interaction with diverse stakeholders, requiring strong communication skills and a customer-centric approach. Relationship Officers will represent YPA professionally while gathering feedback and identifying opportunities for collaboration. This position is ideal for individuals seeking to develop their careers in client relations within the NGO and development sector.

With 20 positions available, YPA welcomes applications from both male and female candidates aged above 20 years. The organisation values diversity and encourages individuals from various backgrounds to apply. This recruitment drive reflects YPA’s commitment to expanding its team to better serve communities throughout Uganda.

Key Responsibilities

• Build and maintain strong relationships with clients, partners, and stakeholders through regular communication and follow-up meetings.
• Identify client needs and promote YPA’s programmes and services that align with their objectives and interests.
• Respond promptly to inquiries and resolve issues to ensure high levels of customer satisfaction and retention.
• Collect and analyse feedback from interactions to inform programme improvements and strategic decision-making.
• Prepare regular reports on relationship management activities, outcomes, and recommendations for senior management review.
• Represent YPA at events, workshops, and community gatherings to increase visibility and attract new partnerships.
• Collaborate with internal teams to ensure seamless delivery of services and consistent messaging across all touchpoints.
• Stay updated on industry trends and best practices in client relations to continuously improve engagement strategies.

Qualifications & Experience

Essential

• Minimum age of 20 years to ensure maturity and professionalism in client-facing responsibilities.
• At least a diploma or equivalent qualification in a relevant field such as business, social sciences, or communications.
• Minimum one year of verifiable work experience in customer service, sales, marketing, or client relations roles.
• Excellent verbal and written communication skills in English, with the ability to adapt messaging for different audiences.
• Strong interpersonal skills to build trust, listen actively, and maintain positive long-term relationships with diverse individuals.

Desirable

• Experience working with youth organisations or community-based initiatives in Uganda or similar contexts.
• Proficiency in local languages commonly spoken in Uganda, enhancing engagement with grassroots communities.
• Familiarity with CRM software or digital tools used for tracking interactions and managing client databases.
• Background in public relations, community development, or programme coordination within the NGO sector.
• Willingness to travel within Uganda for field visits, meetings, and outreach activities as required by the role.

What the Role Offers

• Competitive monthly salary commensurate with experience and qualifications, paid regularly through secure bank transfer.
• Comprehensive health insurance coverage including access to private medical facilities for employees and immediate dependents.
• Monthly transport and lunch allowances to support daily commuting and meals during work hours in urban and peri-urban areas.
• Opportunities for professional development through training workshops, mentorship programmes, and skill-building sessions.
• Clear pathways for career advancement within YPA based on performance, dedication, and contributions to organisational goals.

How to Apply

Interested candidates must submit a detailed CV, certified copies of academic documents, a clear copy of their National ID, and a recent full-size professional photograph. All applications should be sent via email to with the subject line clearly indicating the position applied for. Please ensure all documents are legible and in PDF or JPEG format where applicable. Please apply now by clicking the link below.

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