Call Centre Agent (Several No Experience Jobs) – Unifi Uganda

Job Overview

Unifi Uganda is seeking motivated individuals to join their growing team as Call Centre Agents in Kampala. These positions are specifically designed for candidates with no prior experience, offering comprehensive training to develop essential customer service and financial skills. As the first point of contact for clients, you will play a vital role in representing Unifi’s commitment to dignity, clarity, and reliability in every interaction.

This role provides an excellent entry point into the financial technology sector, where you will learn to handle inbound and outbound calls, process loan applications, and support clients with empathy and professionalism. Unifi Uganda values a client-first mindset and offers a supportive environment for personal and professional growth, making it ideal for those eager to start a meaningful career in customer service.

Successful candidates will become part of a dynamic team that prioritises accuracy, consistency, and a drive to get things right. The position reports to a Team Leader and involves maintaining up-to-date client records, resolving queries, and contributing to the company’s mission of delivering accessible personal lending products across Uganda.

Key Responsibilities

• Handle inbound and outbound calls with warmth clarity and confidence ensuring every client feels respected and heard during each interaction
• Process loan applications accurately by assessing affordability and explaining terms clearly so clients understand exactly what they are signing up for
• Resolve client queries with empathy and urgency taking ownership of each issue until it is fully resolved to the client’s satisfaction
• Manage complaints professionally by listening actively responding with dignity and finding timely solutions that uphold Unifi’s values
• Contact clients with outstanding accounts to discuss repayment options and help them find sustainable solutions that work for their situation
• Monitor repayment schedules consistently and follow up proactively to help clients stay on track with their financial commitments
• Maintain precise and up-to-date client records in the company’s systems ensuring data accuracy for effective account management and reporting
• Respond promptly to client communications across phone and written channels maintaining the same high standard of service every time
• Demonstrate Unifi’s core values in all interactions by treating people with dignity communicating clearly and following through on commitments

Qualifications & Experience

Essential

• A degree in Banking Finance Business or a related field is required to ensure foundational knowledge for the role
• At least 1 year of experience in a customer-facing sales retail or similar environment is preferred but not mandatory for these no-experience roles
• Comfort with basic financial and credit concepts is necessary to process loans and advise clients effectively
• Strong written and spoken communication skills in English are essential for clear interactions with diverse clients
• A client-first mindset demonstrating care urgency and dignity in every situation is fundamental to success in this position

Desirable

• Previous exposure to call centre operations or financial services is advantageous but not required as full training will be provided
• Experience using CRM systems or customer databases helps with quicker adaptation to Unifi’s internal tools and processes
• Familiarity with debt collection or repayment support techniques can enhance effectiveness when managing outstanding accounts
• Ability to remain calm patient and practical during busy periods supports consistent performance under pressure
• Being target-driven and eager to grow professionally aligns with Unifi’s culture of continuous improvement and development

What the Role Offers

• Comprehensive on-the-job training covering loan processing customer service protocols and Unifi’s internal systems
• A competitive entry-level salary with potential for performance-based increases as you develop skills and meet targets
• Transport allowance to assist with commuting costs within Kampala making the role more accessible for all successful candidates
• Daily lunch provision or subsidy ensuring you can focus on work without worrying about meal expenses during shifts
• Access to company health insurance coverage providing basic medical protection for you and peace of mind
• Clear pathways for career advancement within Unifi Uganda’s growing operations across customer service lending and team leadership

How to Apply

Please submit your updated CV copies of your academic certificates and a brief cover letter explaining your interest in the Call Centre Agent role at Unifi Uganda. Ensure your documents highlight any customer service experience communication skills and your motivation to learn and grow in a financial services environment. Please apply now by clicking the link below.

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