Customer Service Agent (Several No Experience Jobs) – Mogo Uganda

Job Overview

Mogo Uganda is hiring multiple Customer Service Agents for entry-level positions requiring no prior experience. This role is ideal for recent graduates or career starters looking to enter the fast-growing fintech sector. You will join a dynamic team supporting financial inclusion through responsible lending and customer engagement across Uganda.

As part of Eleving Group, Mogo Uganda provides accessible financing for used cars, boda bodas, and tuk tuks. The Customer Service Agent plays a vital role in maintaining positive client relationships while ensuring timely loan repayments. This position offers structured training and clear pathways for professional development within a pan-African organization.

The role is based in Kampala with standard office hours and a supportive work environment. Successful candidates will receive comprehensive onboarding to understand Mogo’s products, systems, and customer service standards. This is an excellent opportunity to build transferable skills in communication, problem-solving, and financial services operations.

Key Responsibilities

• Contact customers via phone to discuss outstanding payments and negotiate feasible repayment plans based on individual circumstances.
• Use asset tracking software to monitor financed vehicles and report any irregularities or suspicious activity to the risk team promptly.
• Respond to customer inquiries and complaints with empathy, providing clear information about loan terms and payment options.
• Identify recurring issues in customer interactions or system processes and suggest practical improvements to enhance service delivery.
• Maintain accurate customer records by updating account statuses and interaction logs in the database after every contact.
• Escalate cases of non-payment or fraudulent behavior to supervisors following established legal and company procedures for further action.
• Assist in preparing documentation for legal proceedings when necessary by gathering accurate customer communication and payment history.
• Participate in regular team meetings to share feedback, review performance metrics, and align on collection targets and customer satisfaction goals.

Qualifications & Experience

Essential

• A bachelor’s degree in any discipline from a recognized university in Uganda or equivalent accredited institution.
• Strong verbal communication skills with the ability to speak clearly and listen actively during customer conversations.
• High level of personal integrity and reliability when handling sensitive financial information and customer data.
• Proactive attitude and willingness to learn new systems, processes, and financial products quickly.
• Fluency in English; knowledge of Luganda or other local languages is an advantage for customer engagement.

Desirable

• Previous exposure to customer service, call center, or financial services environments through internships or volunteer work.
• Basic familiarity with CRM software or debt collection systems used in banking or microfinance institutions.
• Experience working in target-driven environments where meeting daily or weekly performance metrics is expected.
• Demonstrated ability to remain calm and professional when dealing with frustrated or upset customers.
• Basic numeracy skills to accurately process payment information and calculate outstanding balances during calls.

What the Role Offers

• Comprehensive paid training program covering Mogo’s products, collections procedures, and customer service best practices.
• Monthly salary package inclusive of transport and lunch allowances to support daily commuting and meals in Kampala.
• Access to company health insurance plan providing coverage for outpatient and inpatient medical services for employees.
• Opportunities for career advancement into team lead, supervisory, or specialist roles within Mogo’s operations across Uganda.
• Professional development support including access to online courses and internal workshops on finance and communication skills.

How to Apply

Interested candidates should submit an updated CV, copies of academic certificates, and a brief cover letter explaining their interest in the role. Please apply now by clicking the link below.

Follow @jobsinkampala on X for daily Uganda job updates!