Customer Service Officer (Several No Experience Jobs) – Africa Global Logistics

Job Overview

Africa Global Logistics is seeking motivated individuals to join our team as Customer Service Officers in Kampala. This entry-level position offers an excellent starting point for those interested in building a career in logistics and customer service within a global organization.

The role involves managing customer files from initiation to completion, ensuring smooth coordination of operational activities and maintaining high service standards. You will serve as a vital link between customers and internal teams, providing timely updates and proactive communication throughout the service delivery process.

This position is ideal for recent graduates or those looking to start their professional journey in a dynamic, multinational logistics environment. Comprehensive training will be provided to equip you with the necessary skills for success in this role.

Key Responsibilities

• Manage assigned customer files from opening through processing, delivery and closure ensuring all stages are properly documented and tracked.
• Act as the primary point of contact for assigned customers providing timely updates and proactive communication regarding shipment status and delivery timelines.
• Coordinate operational activities with internal teams service providers subcontractors and government agencies to ensure seamless execution of logistics processes.
• Review customer instructions and verify that all required operational and commercial documentation is received complete and accurate before processing.
• Follow up on each stage of the operational process to ensure required actions are completed within agreed timelines and service level agreements.
• Maintain visibility of the status of assigned files and promptly communicate any operational delays or issues to customers and internal stakeholders.
• Update relevant business systems as each operational milestone is completed to ensure accurate tracking and reporting of shipment progress.
• Coordinate transport customs handling delivery and related operational requirements as applicable to the assigned business area and customer needs.
• Collect and maintain supporting documentation including proof of delivery and other documents required for file closure and invoicing purposes.
• Support the invoicing process by checking supplier invoices customer expenses and supporting documentation against approved quotations and contracts.

Qualifications & Experience

Essential

• Minimum of a diploma or certificate in any field from a recognized institution in Uganda.
• Basic computer literacy including proficiency in Microsoft Office applications particularly Word Excel and Outlook.
• Excellent written and verbal communication skills in English with the ability to convey information clearly and professionally.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Customer-focused mindset with a genuine desire to help others and resolve inquiries effectively.
• Ability to work both independently and as part of a team in a fast-paced environment.

Desirable

• Previous experience in customer service administration or logistics is advantageous but not required for this entry-level position.
• Familiarity with logistics terminology incoterms or supply chain processes would be beneficial.
• Knowledge of Ugandan customs procedures or import/export regulations is a plus.
• Ability to speak additional languages commonly used in Ugandan business such as Luganda or Swahili.
• Experience with CRM systems or transportation management software is helpful but training will be provided.

What the Role Offers

• Competitive entry-level salary commensurate with qualifications and experience in the Ugandan logistics sector.
• Comprehensive on-the-job training and mentorship from experienced logistics professionals.
• Opportunities for career progression within Africa Global Logistics and the wider MSC family of companies.
• Exposure to international logistics operations and global supply chain management practices.
• Health insurance coverage including access to private medical facilities for employees and immediate family members.
• Transport allowance to assist with commuting costs to and from work in Kampala.
• Paid time off including annual leave sick leave and public holidays in accordance with Ugandan labor laws.
• Professional development opportunities including access to online learning platforms and industry certifications.
• Subsidized meals or lunch vouchers during working hours to support employee wellbeing.
• Performance-based bonuses and recognition programs for outstanding customer service and operational excellence.

How to Apply

Interested candidates should submit their updated CV copies of academic certificates and a brief cover letter outlining their interest in the position. Please ensure all documents are clearly labeled and attached to your application. Please apply now by clicking the link below.

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