CMR and Logistics Officer

Job Overview

The CMR and Logistics Officer plays a pivotal role in ensuring the seamless delivery of examinations across Uganda. This position is central to maintaining the high standards of the British Council by coordinating all logistical aspects of test days. The officer will work closely with venue supervisors and operations managers to guarantee that every exam is conducted efficiently and securely. This role requires a proactive approach to problem-solving and a strong commitment to customer service excellence. The successful candidate will be based in Uganda and must be prepared to work weekends during test periods to meet operational demands. This is a full-time position offering a competitive package and the chance to contribute to a globally respected institution’s mission of building trust and understanding between nations.

Key Responsibilities

• Coordinate and oversee the secure receipt, storage, and distribution of all examination materials to designated venues across Uganda.
• Monitor operational dashboards in real-time to track performance metrics and identify any deviations from established standards or schedules.
• Implement engagement strategies for venue staff to foster positive relationships, ensure clear communication, and maintain high performance levels throughout the exam cycle.
• Act as the primary point of contact for venue supervisors and customers on test days, addressing inquiries promptly and escalating complex issues to the Operations Manager as needed.
• Proactively identify and report any logistical, technical, or resourcing challenges that could impact service delivery or the candidate experience, proposing viable solutions immediately.
• Support the Operations Manager in the selection process for suitable venues and staff, ensuring all choices align with British Council criteria and budget constraints.
• Facilitate continuous improvement by analyzing feedback and operational data to streamline processes, reduce costs, and enhance the overall quality of exam delivery services.
• Coordinate the resolution of customer complaints in a timely manner, gathering input from relevant stakeholders and keeping all parties informed until the issue is fully resolved.

Qualifications & Experience

Essential

• A minimum of a Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field from a recognized institution.
• At least three years of hands-on experience in logistics coordination, operations management, or a similar role within an educational, corporate, or international organization setting.
• Demonstrated strong organizational skills with the ability to manage multiple priorities, coordinate resources effectively, and work under pressure during peak operational periods.
• Excellent communication and interpersonal skills, with fluency in English and the ability to interact professionally with diverse stakeholders, including venue staff, customers, and senior management.
• Proficiency in standard office software, including Microsoft Office Suite, and experience using digital dashboards or logistics management systems for performance monitoring.

Desirable

• Previous experience working with the British Council, Cambridge Assessment, or other major international examination bodies is highly valued.
• Hold a professional certification such as CITP, CILT, or equivalent in logistics and supply chain management to demonstrate advanced expertise in the field.
• Familiarity with the Ugandan education landscape, local venue logistics, and the regulatory framework governing examinations and public gatherings.
• Experience in customer service excellence, particularly in handling escalated complaints or resolving complex logistical issues in a sensitive and professional manner.

What the Role Offers

• A competitive monthly salary commensurate with experience and qualifications, aligned with the British Council’s standard pay scales for Uganda.
• Comprehensive health insurance coverage for the employee and eligible dependents, ensuring access to quality medical care across the country.
• Provident fund contributions and a structured retirement benefits plan to secure long-term financial stability and career growth.
• Generous annual leave allowance, including public holidays and additional days off to maintain a healthy work-life balance for the employee.
• Opportunities for professional development through internal training programs, workshops, and potential international exposure within the British Council network.

How to Apply

To be considered for this role, interested candidates should submit a detailed curriculum vitae, copies of all relevant academic and professional certificates, and a cover letter explaining why they are the ideal candidate for this position. The application must highlight specific achievements in logistics coordination and exam delivery. Please apply now by clicking the link below.

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