Customer Service Assistant

Job Overview

A-Plus Funeral Management seeks a dedicated Customer Service Assistant to support its operations in Kampala and Mbarara. The role involves providing compassionate assistance to families during difficult times while maintaining efficient service delivery. The successful candidate will act as the first point of contact, handling inquiries via phone and email, scheduling appointments, and ensuring accurate record-keeping. This position requires empathy, professionalism, and strong communication skills to uphold the company’s reputation for respectful care. A-Plus Funeral Management is deeply committed to providing dignified and respectful services to bereaved families, guided by principles of integrity, compassion, and professionalism. Employees are encouraged to uphold these values in every interaction.

Key Responsibilities

The Customer Service Assistant will perform a variety of tasks aimed at delivering seamless and efficient support to clients and internal teams. Responsibilities include managing front-desk activities, coordinating logistics, and providing accurate information about funeral services. A typical day involves liaising with families, updating service schedules, and coordinating with external vendors such as florists and caterers. The assistant ensures that all client requests are documented and followed up promptly.

• Answer incoming calls promptly, greet callers with empathy, and direct them to the appropriate department or staff member.
• Respond to email inquiries within set timelines, providing clear details about service packages, pricing, and required documentation.
• Schedule appointments for consultations and viewings, coordinate with venues, and confirm attendance with families and service providers.
• Maintain accurate client records in the database, update information after each interaction, and ensure confidentiality of sensitive data.
• Assist in preparing service agreements, obtain necessary signatures, and file completed documents for future reference and compliance.
• Collaborate with the logistics team to arrange transportation, floral arrangements, and catering services, ensuring all details align with client wishes.

The Customer Service Assistant will work in a fast-paced office environment, requiring adaptability and a calm demeanor when handling sensitive situations. Support from senior staff ensures that challenges are addressed promptly and professionally.

Qualifications & Experience

Candidates should possess a strong blend of formal education and practical skills that enable them to excel in a sensitive, client-facing environment. The following criteria outline what is required and what would be advantageous for this role.

Essential

• Bachelor’s degree or Diploma in any field, preferably in Business Administration, Social Work, or a related discipline.
• Age between 23 and 25 years, demonstrating maturity and the ability to handle emotionally charged situations.
• Basic computer knowledge, including proficiency with Microsoft Office Suite and data entry tasks.
• Strong interpersonal skills, with the ability to communicate clearly and compassionately with diverse clients and colleagues.

Desirable

• Previous experience in customer service, hospitality, or funeral services, showing familiarity with client support processes.
• Knowledge of Ugandan funeral customs and regulations, enabling accurate guidance to families during arrangements.
• Fluency in both English and Luganda, allowing effective communication with a broader client base.

A-Plus Funeral Management encourages ongoing continuous professional development through workshops and online courses. Employees who demonstrate initiative may be considered for promotions to senior customer service or administrative roles within the company.

What the Role Offers

A-Plus Funeral values its employees and employees by offering a truly supportive work environment and benefits that recognize the importance of the role.

• Competitive monthly salary commensurate with experience and qualifications.
• Transport allowance to facilitate commuting between Kampala and Mbarara as required.
• Annual leave and public holiday entitlement in line with Ugandan labour laws.
• Access to basic health insurance coverage for the employee and immediate dependents.

The company prioritizes employee well-being by offering counseling services and stress-management resources regularly. Regular team-building activities foster a supportive atmosphere, helping staff maintain a healthy work-life balance while serving clients with compassion.

How to Apply

Interested applicants should submit a detailed CV, copies of academic certificates, and a cover letter outlining their suitability for the Customer Service Assistant role. All applications will be treated with strict confidentiality. Shortlisted candidates will be contacted for an interview. Please apply today now by clicking the link below.

Follow @jobsinkampala on X for daily Uganda job updates!