Guest Event Expert (Banquets) Jobs – Marriott Uganda

Job Overview

Marriott Uganda is seeking a Guest Event Expert to join their banquets team in Kampala. This role focuses on delivering exceptional guest experiences during events and functions. You will be responsible for ensuring seamless execution from setup to breakdown while maintaining the highest standards of service.

As part of the world’s largest hotel company, you will contribute to creating memorable moments for guests attending weddings, conferences, and social gatherings. The position requires someone who enjoys working in a fast-paced environment and takes pride in attention to detail.

Your work will directly impact guest satisfaction and the success of each event hosted at the property. This is an excellent opportunity to grow your career in the hospitality industry with a globally recognized brand.

Key Responsibilities

• Set up banquet rooms according to client specifications including tables, chairs, linens, and audiovisual equipment.
• Break down event spaces efficiently after functions, ensuring all equipment is properly stored and areas are clean.
• Transport supplies and equipment between storage areas and event venues using proper lifting techniques.
• Greet guests professionally upon arrival and assist with seating arrangements or special requests throughout the event.
• Take food and beverage orders accurately, relaying information to kitchen and bar staff in a timely manner.
• Monitor event spaces during functions to anticipate guest needs and provide proactive service.
• Process payments for additional services and handle cash transactions according to hotel policies.
• Collaborate with the culinary team to ensure timely delivery of courses and accommodate dietary requirements.
• Maintain cleanliness and organization of work areas, including side stations and storage rooms.
• Adhere to all safety protocols when moving equipment or handling potentially hazardous materials.

Qualifications & Experience

Essential

• High school diploma or G.E.D. equivalent is required for consideration for this position.
• Less than one year of related work experience in hospitality, events, or customer service is acceptable.
• Ability to stand, walk, or move continuously for extended periods during shifts is essential.
• Capable of lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance.
• Professional appearance and demeanor must be maintained at all times while representing the brand.
• Basic English communication skills are necessary for interacting with guests and team members.

Desirable

• Previous experience in hotel banquets, catering, or restaurant service is advantageous but not mandatory.
• Knowledge of proper table setting techniques and event setup procedures is a plus.
• Familiarity with point-of-sale systems used for food and beverage ordering is helpful.
• Experience working in a team environment where coordination and communication are key.
• Understanding of basic food safety and sanitation principles in a hospitality setting.
• Flexibility to work varied shifts including evenings, weekends, and holidays as required by event schedules.

What the Role Offers

• Competitive monthly salary in line with Ugandan hospitality industry standards for entry-level positions.
• Transport allowance to assist with commuting to and from work in Kampala.
• Meal provision during shifts to ensure staff are well-fed and energized throughout their workday.
• Uniform provision including all required attire for maintaining a professional appearance at work.
• Access to Marriott’s global training programs and online learning resources for skill development.
• Opportunities for career advancement within Marriott International’s extensive global network of properties.
• Health insurance coverage provided after the probationary period as per company benefits policy.
• Employee room rates discount for personal stays at Marriott properties worldwide.
• Recognition programs that acknowledge outstanding performance and dedication to guest service.

How to Apply

Please submit your updated CV, copies of relevant academic certificates, and a brief cover letter outlining your interest in the Guest Event Expert role. Ensure all documents clearly show your qualifications and any prior experience in hospitality or customer service. Please apply now by clicking the link below.

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