Customer Service Coordinator

Job Overview

Gex Logistics is seeking a Customer Service Coordinator to join their Kampala team in Bugolobi. This full-time, on-site position offers an excellent entry point into the international freight forwarding and logistics industry. You will serve as a vital link between clients, operations, customs, and finance teams, gaining hands-on experience in global trade processes from day one.

The role is ideal for someone with at least one year of customer service experience who is eager to learn about supply chain management. You will work in a dynamic environment where no two days are the same, handling everything from shipment inquiries to documentation support. This position provides a clear pathway for career growth across Gex Logistics’ multi-country network spanning East Africa, South Asia, UAE, and Canada.

As a Customer Service Coordinator, you will develop essential skills in communication, problem-solving, and logistics coordination. The company provides full training in their systems and processes, ensuring you have the tools needed to succeed. This is an opportunity to build a rewarding career in logistics while contributing to the smooth movement of cargo across international borders.

Key Responsibilities

• Handle client enquiries regarding shipments, documentation status, and service updates through phone and email.
• Coordinate with internal departments including operations, customs, and finance to ensure cargo moves smoothly through the supply chain.
• Maintain accurate CRM records by logging all customer interactions and following through on issue resolution until completion.
• Support the preparation of shipping documents such as bills of lading, commercial invoices, and packing lists under supervision.
• Generate regular client reports on shipment status and service performance to keep customers informed.
• Assist in resolving service disruptions by liaising between clients and operational teams to find timely solutions.
• Process customer requests for service changes, rerouting, or special handling requirements accurately and promptly.
• Participate in team meetings to share feedback on customer concerns and suggest improvements to service delivery.

Qualifications & Experience

Essential

• Minimum of one year of proven customer service experience in any industry, demonstrating ability to handle client inquiries professionally.
• Proficiency in Microsoft Word, Excel, and Outlook is mandatory for daily tasks including report writing and data entry.
• Strong verbal and written English communication skills are essential for clear interaction with international clients and teams.
• Based in or near Bugolobi/Kampala is preferred to ensure reliable attendance for this on-site full-time position.
• Ability to multitask effectively in a fast-paced environment while maintaining attention to detail and accuracy.
• Basic understanding of business processes and willingness to learn about freight forwarding and logistics operations.

Desirable

• Previous experience in logistics, shipping, or supply chain industries would be advantageous but is not required.
• Familiarity with CRM software or transportation management systems shows readiness to adapt to company-specific tools.
• Knowledge of Incoterms or basic customs procedures indicates interest in international trade fundamentals.
• Experience working in a multicultural environment or with international clients is helpful for this global logistics role.
• Additional language skills such as Luganda or Swahili could enhance communication with local clients and partners.

What the Role Offers

• Full logistics training provided by experienced team members to build your knowledge of freight forwarding operations.
• CRM training provided to ensure you can effectively manage customer interactions and track service issues.
• Clear growth path across Gex Logistics’ multi-country network with opportunities for advancement in Uganda or abroad.
• Exposure to international trade practices through daily coordination with teams in East Africa, South Asia, UAE, and Canada.
• Professional development in a stable company with established operations across multiple continents and industries.

How to Apply

Interested candidates should submit their CV along with copies of relevant certificates and a brief cover letter outlining their suitability for the role. Please apply now by clicking the link below.

About the Company

Gex Logistics is an international freight forwarder with operations across East Africa, South Asia, UAE, and Canada. The company specializes in providing comprehensive logistics solutions including air freight, sea freight, and customs clearance services. With a strong presence in Kampala’s Bugolobi area, Gex Logistics is committed to delivering reliable and efficient supply chain services to clients worldwide.

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