Senior Analyst – Distribution & Channels

Job Overview

The Senior Analyst – Distribution & Channels at MTN Uganda plays a pivotal role in optimizing the MoMo distribution ecosystem. This position ensures that data-driven insights guide strategic decisions across agent networks, liquidity management, and channel performance. By collaborating with cross-functional teams, the analyst enhances operational efficiency and commercial growth throughout Uganda.

The role is central to strengthening MTN MoMo Uganda’s agent ecosystem by delivering actionable analytics. It supports visibility into performance gaps, liquidity distribution, and field execution, enabling timely interventions that sustain a resilient and active agent base across the country.

As a key member of the Commercial Operations division, the Senior Analyst bridges data and decision-making. The position empowers stakeholders with real-time insights, ensuring that float, cash, and commissions flow efficiently to agents while protecting high-value partners and expanding market reach.

Key Responsibilities

• Analyze agent performance by territory, cohort, transaction volume, and commission earnings to recommend growth strategies.
• Develop and maintain daily, weekly, monthly, and ad hoc reports on channel performance including cash-in, cash-out, P2P, and rebalancing.
• Provide analytical support to the Senior Manager on liquidity insights, partner performance, and operational decision-making across Uganda.
• Track liquidity channels such as Dealers, Super Agents, Trust Banks, and Distributor Rebalancers to ensure reliable agent access to float.
• Conduct liquidity gap analysis at national, regional, territory, route, and site levels to identify underserved trading centres.
• Monitor agent activity levels, liquidity support intensity, and commission trends to protect high-value agents and grow active networks.
• Collaborate with Business Intelligence, Sales, Finance, Technology, and Risk teams to ensure timely visibility of performance and operational gaps.
• Support field execution and compliance tracking by analyzing agent onboarding, gaps filling, and customer experience metrics.

Qualifications & Experience

Essential

• Bachelor’s degree in Statistics, Economics, Business Analytics, or a related quantitative field with a strong academic record.
• Minimum of 3 years of experience in data analysis, business intelligence, or channel performance analytics within a telecom, fintech, or financial services environment in Uganda.
• Proven ability to develop and maintain complex reports using Excel, SQL, Power BI, or similar BI tools with high accuracy and speed.
• Strong analytical skills with demonstrated experience in interpreting large datasets, identifying trends, and presenting insights to non-technical stakeholders.
• Excellent communication skills, including the ability to present findings clearly and influence decision-making across diverse teams.
• Experience working in a fast-paced environment with tight deadlines, demonstrating adaptability and a results-oriented mindset.

Desirable

• Master’s degree in a relevant field such as Data Science, Business Analytics, or Economics.
• Experience with MTN MoMo or similar mobile money platforms, particularly in distribution or agent network analytics.
• Familiarity with Uganda’s telecom and financial landscape, including regulatory frameworks and market dynamics.
• Proficiency in advanced analytics tools such as Python, R, or SAS, in addition to standard BI platforms.
• Previous experience in liquidity management, agent performance optimization, or channel strategy development is highly valued.

What the Role Offers

• Competitive salary package with performance-based bonuses tied to channel growth and agent activation targets.
• Comprehensive health insurance coverage for the employee and immediate family members, including outpatient and inpatient services.
• Housing allowance and transport reimbursement to support daily commute and work-life balance in Uganda.
• Access to MTN’s internal training programs, professional development courses, and certification support in data analytics and business intelligence.
• Opportunity to work with a leading telecom brand in Africa, gaining exposure to large-scale data systems and cross-functional collaboration.

How to Apply

To be considered for this role, please submit your updated CV, a cover letter outlining your relevant experience and interest in the position, and any supporting certificates or portfolio links. Ensure all documents are in PDF format and clearly labeled with your full name. Please apply now by clicking the link below.

About the Company

MTN Uganda is a leading telecommunications provider and the largest mobile money operator in the country. As part of the MTN Group, the company serves millions of Ugandans through innovative voice, data, and MoMo services. MTN Uganda is committed to driving digital inclusion, financial empowerment, and economic growth across the nation. The company fosters a culture of excellence, innovation, and inclusivity, offering employees opportunities to grow and contribute to national development.

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