Client Relations Officer

Job Overview

Cerba Lancet Uganda is seeking a dedicated Client Relations Officer to strengthen its market presence in upcountry regions. This field-based position plays a vital role in supporting the sales and business development teams by building and maintaining strong client relationships. The successful candidate will contribute directly to revenue growth through proactive engagement and service excellence.

Operating across various upcountry locations, the role requires frequent travel and direct interaction with healthcare providers, laboratories, and institutional clients. The Officer will act as a key liaison between Cerba Lancet and its customers, ensuring satisfaction and identifying opportunities for service expansion. This is an excellent opportunity for a motivated professional looking to grow in the diagnostics and healthcare sector.

The position demands resilience, strong interpersonal skills, and a commitment to representing Cerba Lancet’s brand values in the field. Candidates must be prepared to work independently while aligning with team objectives and reporting structures. With a closing date of 25th August 2026, interested applicants are encouraged to apply promptly.

Key Responsibilities

• Visit healthcare facilities and laboratories in upcountry areas to promote Cerba Lancet’s diagnostic services and build client trust.
• Gather client feedback on service quality and turnaround times, reporting insights to the sales and business development teams.
• Identify potential new clients and business opportunities through market visits and stakeholder engagement.
• Support the resolution of client complaints or service issues by coordinating with technical and operations teams.
• Maintain accurate records of client visits, interactions, and follow-up actions in the CRM system.
• Assist in organizing and participating in medical outreach programs and client education initiatives.
• Ensure compliance with company policies and ethical standards during all client engagements.
• Prepare weekly activity reports and monthly performance summaries for supervisory review.

Qualifications & Experience

Essential

• Bachelor’s Degree in Biochemistry, Microbiology, Biomedical Science, or a closely related scientific field from a recognized institution.
• Minimum of 1 to 2 years of proven experience in client relations, sales support, or customer service within the healthcare or diagnostics industry.
• Valid Class A Driving Permit and demonstrated ability to operate vehicles safely in diverse upcountry road conditions.
• Willingness and ability to travel frequently and work remotely in upcountry locations for extended periods.
• Proficiency in using MS Office applications, particularly Word, Excel, and Outlook, for reporting and communication.

Desirable

• Previous experience working with medical laboratories, hospitals, or diagnostic service providers in Uganda.
• Knowledge of laboratory information systems (LIS) or customer relationship management (CRM) software.
• Training in customer service excellence, sales fundamentals, or healthcare ethics.
• Fluency in English and one or more local languages commonly spoken in upcountry regions such as Luganda, Runyankole, or Ateso.
• Experience in preparing service proposals or participating in tender processes for institutional clients.

What the Role Offers

• Competitive monthly salary aligned with industry standards for field-based roles in Uganda’s healthcare sector.
• Company-provided vehicle for official duties, including fuel, maintenance, and insurance coverage.
• Monthly transport and lunch allowances to support daily field operations and client visits.
• Access to comprehensive health insurance covering inpatient and outpatient care for the employee and immediate dependents.
• Opportunities for professional development through training programs in sales, customer relations, and laboratory services.

How to Apply

Interested candidates should submit an updated CV, copies of academic certificates, and a brief cover letter outlining their suitability for the role. Please indicate the position you are applying for in the subject line of your email. All applications must be received by 5:00 PM on 25th August 2026. Only shortlisted candidates will be contacted for further assessment. Please apply now by clicking the link below.

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