Fixed-Lines High Level Support Engineer Jobs – ZTE Uganda

Job Overview

ZTE Uganda is recruiting a Fixed-Lines High Level Support Engineer to join its growing telecommunications team in Kampala. This role focuses on ensuring the reliability and performance of fixed-line voice services across legacy and next-generation platforms. The engineer will work under the MS Project to support enterprise customers and maintain service excellence.

The position requires deep technical expertise in IMS architecture, SIP signaling and voice platform management. Successful candidates will contribute to network optimization, service deployment and incident resolution for critical communications infrastructure. This is an opportunity to work with a global leader in telecommunications technology.

The role demands proactive monitoring, advanced troubleshooting and coordination with cross-functional teams to maintain high availability of voice services. Engineers will support migrations from legacy systems to IMS-based solutions while ensuring compliance with operational standards and SLAs.

Key Responsibilities

• Manage and support Huawei IMS Core platforms including IMS, HSS, MGCF, SBC, SPG, iGWB/CDR and associated legacy voice systems to ensure stable operations.
• Administer and optimize fixed voice services including SIP trunks, hosted PBX, PSTN emulation and enterprise voice solutions for business customers.
• Provision, activate, test and troubleshoot voice services for enterprise customers, ensuring timely service delivery and minimal disruption.
• Support Webex calling, unified communications, BroadWorks/SP and third-party voice application platforms through configuration and integration tasks.
• Monitor network performance, analyze alarms and proactively resolve service-impacting issues to maintain high availability and voice quality.
• Perform advanced troubleshooting of SIP signaling, call routing, voice quality, media gateway and subscriber provisioning issues using diagnostic tools.
• Support migrations from legacy PSTN, E1/PRI and NGN platforms to IMS-based services through planning, testing and cutover activities.
• Conduct protocol analysis using tools such as Wireshark and perform Root Cause Analysis for service incidents to prevent recurrence.
• Ensure compliance with change management, operational procedures and service-level agreements through documentation and adherence to standards.
• Manage equipment licensing, platform upgrades, configuration changes and capacity expansion activities to support network evolution and growth.

Qualifications & Experience

Essential

• Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science or a related technical field from a recognized institution.
• Minimum 3 years of hands-on experience supporting IMS Core platforms including HSS, MGCF, SBC and associated voice network elements.
• Proven expertise in SIP protocol, VoIP technologies and voice service troubleshooting in enterprise or carrier-grade environments.
• Strong experience with Huawei or similar vendor IMS platforms and fixed-line voice solutions including hosted PBX and SIP trunking.
• Ability to perform protocol analysis using Wireshark and other diagnostic tools to identify and resolve complex voice service issues.
• Knowledge of legacy voice systems including PSTN, E1/PRI and NGN platforms and experience supporting migration to IMS-based services.

Desirable

• Certifications in Huawei IMS, VoIP technologies or unified communications platforms such as BroadWorks or Cisco Voice.
• Experience supporting Webex Calling, Microsoft Teams Phone or other cloud-based unified communications services in enterprise settings.
• Familiarity with ITIL change management, incident management and service delivery frameworks in telecommunications operations.
• Understanding of QoS, MOS and voice quality measurement techniques to ensure optimal user experience on voice networks.
• Experience with capacity planning, performance tuning and optimization of voice platforms for scalability and reliability.

What the Role Offers

• Competitive monthly salary commensurate with experience and qualifications in the Ugandan telecommunications market.
• Comprehensive health insurance coverage including inpatient and outpatient benefits for employee and dependents.
• Monthly transport and housing allowances to support daily commuting and accommodation needs in Kampala.
• Paid annual leave, public holidays and sick leave in accordance with Ugandan labor laws and company policy.
• Opportunities for professional development, technical training and certification support from ZTE’s global learning resources.
• Exposure to cutting-edge telecommunications technologies and projects with a leading global ICT provider.

How to Apply

Interested candidates should submit an updated CV, copies of academic certificates and professional certifications, and a brief cover letter outlining their suitability for the role. Please apply now by clicking the link below.

Follow @jobsinkampala on X for daily Uganda job updates!