Sales & Marketing Executive

Job Overview

The Dove’s Nest Hotel and Luo Heritage Cottages in Gulu, Northern Uganda, is seeking a dynamic Sales & Marketing Executive to drive business growth. This role is critical for expanding the hotel’s market share by attracting corporate, NGO, and institutional clients. You will lead efforts to fill rooms, conference halls, and restaurant spaces through strategic sales initiatives and digital marketing campaigns. The position reports directly to the Hotel Manager and offers a full-time opportunity in a rapidly developing hospitality sector. As a key player, you will shape the brand’s presence in Gulu and beyond, ensuring the hotel becomes the preferred destination for travelers and events in the region. This is a rewarding chance to build relationships, generate revenue, and elevate a premier Ugandan hospitality brand.

Key Responsibilities

• Identify and pursue new corporate, NGO, and institutional accounts through targeted outreach and relationship-building meetings.
• Develop and execute digital marketing campaigns across social media, email, and search engines to increase online visibility and bookings.
• Manage and grow the hotel’s presence on travel platforms like Booking.com, Expedia, and local Ugandan directories to maximize occupancy rates.
• Coordinate with the events team to promote and sell conference halls, wedding venues, and restaurant catering services to external clients.
• Prepare weekly sales reports, track lead conversion rates, and analyze customer feedback to refine marketing strategies and improve service delivery.
• Respond promptly to customer inquiries via phone, email, and social media, ensuring high satisfaction and encouraging repeat business and referrals.
• Collaborate with the front desk and culinary teams to ensure seamless guest experiences that align with brand standards and sales promises.
• Stay updated on competitor pricing, promotions, and market trends in Northern Uganda to adjust sales tactics and maintain a competitive edge.

Qualifications & Experience

Essential

• A minimum of a Diploma in Business Administration, Marketing, Hospitality Management, or a related field from a recognized Ugandan institution.
• At least three years of proven experience in sales, marketing, or customer relations within the hospitality, tourism, or service industries in Uganda.
• Strong interpersonal and communication skills in English, with the ability to negotiate effectively and present pitches to diverse client groups.
• Proficiency in Microsoft Office Suite, Google Workspace, and basic CRM software for managing leads, contacts, and sales pipelines efficiently.
• Self-motivated personality with a hunter mindset, capable of working independently while meeting aggressive sales targets and deadlines.

Desirable

• A Bachelor’s degree in Marketing, Business Studies, or Hospitality Management from a reputable university in East Africa.
• Experience working in Gulu or Northern Uganda, with established local networks among NGOs, government agencies, and corporate entities.
• Familiarity with digital advertising tools such as Google Ads, Facebook Business Suite, and email marketing platforms like Mailchimp or Sendinblue.
• Certification in customer service excellence or sales training from recognized bodies such as IATA, Uganda Tourism Board, or similar institutions.
• Fluency in Luo or other local Northern Ugandan languages to facilitate deeper community engagement and cultural alignment.

What the Role Offers

• A competitive monthly salary ranging between USh 500,000 and USh 1,000,000, commensurate with experience and performance in hitting sales targets.
• Comprehensive health insurance coverage for the employee and immediate family members, including outpatient and inpatient services at partnered clinics in Gulu.
• Free accommodation in a secure, modern staff quarters located within the hotel premises, with electricity, water, and internet access provided.
• Daily meal allowances and complimentary dining privileges at The Dove’s Nest Hotel restaurant and Luo Heritage Cottages for lunch and dinner during workdays.
• Monthly transport allowances to cover fuel, maintenance, or public transport costs for client visits across Gulu and neighboring districts.
• Opportunities for professional development through sponsored training courses, workshops, and networking events organized by the Uganda Tourism Association and hotel management.
• A structured career progression plan with clear milestones for promotion to Senior Sales Manager or Marketing Director roles within three to five years, based on performance and company growth.
• Generous annual leave entitlement of 21 days, plus public holidays, allowing for adequate rest and work-life balance in a relaxed Northern Uganda environment.
• Performance-based bonuses and commissions on every successful booking, event contract, or new account secured, directly tied to individual contributions.
• A vibrant workplace culture with team-building activities, monthly staff dinners, and recognition programs for top performers who exceed sales goals.

How to Apply

To apply for this position, please prepare your updated CV detailing your sales experience, educational background, and any relevant certifications. Include a concise cover letter explaining why you are the ideal candidate for this role at The Dove’s Nest Hotel, highlighting your achievements in hospitality sales or marketing. Also, provide two professional references with contact information who can attest to your work ethic and results. Submit your application via the official portal by clicking the apply button below. Ensure all documents are in PDF format and clearly labeled with your full name. Late or incomplete applications will not be considered. Please apply now by clicking the link below.

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