Loyalty and Payment Solutions Manager (Shell Jobs) – Vivo Energy Uganda

Job Overview

Vivo Energy Uganda is seeking a dynamic Loyalty and Payment Solutions Manager to lead the development and execution of customer-focused loyalty programs and payment solutions. This role is critical in driving customer engagement, retention, and business growth across Fuel, Lubricants, LPG, and Card & Rewards sub-brands. The position requires strategic thinking and cross-functional collaboration to deliver seamless customer experiences.

The successful candidate will design innovative loyalty initiatives, manage payment portfolio growth, and ensure alignment with Vivo Energy Uganda’s strategic objectives. You will work closely with internal teams, banks, telecoms, and payment service providers to optimize customer acquisition and transaction volumes. This is an exciting opportunity to shape the future of customer loyalty in Uganda’s downstream petroleum sector.

Based in Kampala, this role offers the chance to make a significant commercial impact through data-driven strategies and ROI-focused program management. You will be responsible for tracking key performance metrics including loyalty enrolment, active usage, repeat purchase, and payment adoption rates. The position demands a blend of analytical skills, marketing expertise, and partnership management capabilities.

Key Responsibilities

• Design and implement innovative loyalty programs across Fuel, Lubricants, LPG, and Card & Rewards sub-brands aligned with strategic objectives.
• Develop compelling business cases for new loyalty initiatives using data-driven insights to forecast ROI and customer engagement metrics.
• Manage the growth and marketing of payment solutions across banks, telecoms, cash, and approved payment channels to drive adoption.
• Ensure effective partnerships with internal business teams, banks, telecoms, payment service providers, vendors, and site teams for seamless delivery.
• Track program budgets, business cases, ROI, vendor costs, and partner terms to ensure financial accountability and commercial viability.
• Monitor key performance measures including loyalty enrolment, active usage, repeat purchase, transaction volumes, and customer satisfaction.
• Drive customer acquisition, retention, loyalty engagement, and payment adoption to achieve commercial impact and business growth targets.
• Collaborate with cross-functional teams to support seamless customer experience and operational efficiency across all touchpoints.

Qualifications & Experience

Essential

• Bachelor’s degree in Marketing, Business Administration, or a related field from a recognized institution.
• Minimum 5 years of progressive experience in loyalty program management, payment solutions, or customer relationship management.
• Proven track record in designing and executing customer loyalty programs that drive engagement and retention in competitive markets.
• Strong analytical skills with experience in data-driven decision making, ROI tracking, and business case development.
• Excellent communication and stakeholder management abilities to work effectively with internal and external partners.

Desirable

• Experience in the petroleum, retail, or fast-moving consumer goods industry with understanding of fuel and lubricants markets.
• Knowledge of mobile money, digital payments, and banking partnerships relevant to the Ugandan market.
• Certification in loyalty marketing, customer experience management, or digital payments from a recognized professional body.
• Familiarity with Vivo Energy’s global loyalty frameworks or similar multinational loyalty program implementations.

What the Role Offers

• Competitive salary package aligned with Vivo Energy Uganda’s market positioning for senior management roles.
• Comprehensive health insurance coverage for employee and dependents through approved medical providers.
• Monthly transport and lunch allowances to support daily commuting and workplace convenience in Kampala.
• Opportunities for professional development and training in loyalty marketing, payment solutions, and leadership skills.
• Exposure to international best practices through Vivo Energy’s global network and access to global loyalty program insights.

How to Apply

Please submit your updated CV, copies of academic certificates, professional certifications, and a cover letter detailing your relevant experience in loyalty programs and payment solutions. Ensure your application highlights your achievements in customer engagement and ROI-driven initiatives. Please apply now by clicking the link below.

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