Movement Operations Assistant (7 Positions)

Job Overview

The International Organization for Migration (IOM) Uganda is seeking seven dedicated Movement Operations Assistants to support critical field operations across the country. These roles are essential in ensuring the safe and dignified movement of refugees, asylum seekers, and other displaced populations. You will be the frontline support ensuring smooth transitions at airports, transit centers, and community-based facilities.

This position is fundamental to IOM’s mission in Uganda, one of the largest refugee-hosting nations globally. Your work directly impacts the safety, security, and comfort of individuals fleeing conflict and crisis, providing them with the essential support they need during their journey.

Key Responsibilities

• Provide comprehensive airport services including custodial care of travel documentation, verification of identities, and assistance with flight arrivals and departures.
• Escort arriving individuals to ground transportation and departing individuals to their gates, ensuring visually confirmed flight departures and special needs support.
• Assist individuals at transit centers and third-party facilities with sign-in, identity verification, orientation, food and non-food items distribution, and room assignments.
• Enter and update relevant data in appropriate systems, ensuring vulnerable individuals receive assistance that guarantees their safety, security, and comfort.
• Provide extended support at transit centers for periods up to 12 hours, including overnight periods and weekends, ensuring continuous care for individuals in transition.
• Communicate promptly with third-party facility representatives and supervisors regarding any issues that arise during operations.
• Coordinate transportation from consolidation points and transit centers, liaising with service providers and ensuring identity verification of transported individuals.
• Assist with baggage sorting and handling, ensuring that personal belongings are securely managed and returned to owners upon arrival.

Qualifications & Experience

Essential

• A minimum of a Diploma or equivalent vocational training in public administration, logistics, international relations, or a related field of study.
• At least two years of relevant work experience in logistics, operations, refugee assistance, or a similar humanitarian setting within Uganda or the East African region.
• Strong interpersonal and communication skills with the ability to work effectively under pressure in fast-paced and sensitive environments.
• Fluency in English and a working knowledge of Swahili or a local Ugandan language is highly desirable for community engagement.
• Proficiency in standard Microsoft Office applications and experience with data entry and management systems used in humanitarian operations.

Desirable

• Prior experience working with international organizations such as UNHCR, IOM, or other NGOs in Uganda is a significant advantage.
• Certification in first aid, security management, or logistics coordination would be highly beneficial for field operations.
• Experience in handling sensitive travel documentation, visas, exit permissions, and immigration procedures in an airport or transit setting.
• Familiarity with the refugee situation in Uganda, including the operational contexts of settlements like Bidibidi, Kyangwali, or Imvepi.

What the Role Offers

• Competitive monthly salary commensurate with experience and aligned with IOM Uganda’s standardized pay scales for national staff positions.
• Comprehensive health insurance coverage including medical, dental, and vision benefits for you and your immediate family members.
• Accommodation support or housing allowance provided for field-based assignments, ensuring safe and secure living conditions during extended operations.
• Transport allowance and daily subsistence allowance (DSA) for field missions, covering meals, local transport, and incidentals during overnight stays.
• Annual leave entitlement of 30 days, plus public holidays and sick leave, supporting a healthy work-life balance in a demanding role.
• Opportunities for professional development through IOM’s internal training programs and potential for career progression within the organization.

How to Apply

Interested candidates should submit a detailed curriculum vitae, a cover letter expressing your interest in this specific role, and copies of any relevant certificates or diplomas. Ensure your application highlights your experience in logistics, operations, or refugee assistance, and your ability to work in high-pressure environments. Please apply now by clicking the link below.

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