Biller/Cashier

Job Overview

St. Catherine’s Hospital is a reputable healthcare facility located on Plot 83 Buganda Road in Kampala, dedicated to delivering quality medical services to the community. The Biller/Cashier position sits within the Billing Department and plays a vital role in ensuring that all patient charges are captured accurately and processed promptly for both outpatient and inpatient services.

As a Biller/Cashier, you will interact with patients, medical aid companies, and internal departments to verify information, generate invoices, and receipt payments. This role demands strong numerical ability, attention to detail, and a commitment to maintaining confidentiality while providing courteous service to all stakeholders.

The Biller/Cashier acts as a vital link between clinical services and the hospital’s finance office, ensuring that revenue is captured accurately and that patients receive clear, transparent billing information. This contributes to the hospital’s financial sustainability and enhances patient trust.

Key Responsibilities

The primary duties of the Biller/Cashier revolve around accurate billing, efficient cash handling, and seamless coordination of patient admissions and discharges. Success in this role depends on following hospital protocols, utilizing billing software effectively, and maintaining clear communication with patients and insurance providers.

Accuracy in billing not only protects the hospital’s revenue but also prevents misunderstandings with patients and insurers, fostering a transparent healthcare environment where everyone knows exactly what services were rendered and at what cost.

• Generate and issue accurate interim and final invoices for both outpatient and inpatient services daily.
• Receive cash, mobile money, and cheque payments, issue receipts, and reconcile daily collections with the banking slip.
• Prepare and submit insurance claim forms, attach supporting documents, and follow up on pending claims to ensure timely reimbursement.
• Register patients at admission, verify personal and insurance details, and obtain necessary pre‑authorizations from medical aid providers.
• Manage the discharge billing process, calculate final balances, explain charges to patients, and collect outstanding amounts before release.
• Address patient inquiries and complaints about bills, payments, or insurance coverage, providing clear explanations and solutions.

Effective performance in these duties helps minimise billing errors, reduces revenue leakage, and supports timely financial reporting for hospital management. The Biller/Cashier also plays a key role in maintaining good relationships with medical aid providers.

Qualifications & Experience

The ideal candidate for the Biller/Cashier role should possess a solid foundation in business or accounting principles, coupled with practical experience in handling financial transactions within a healthcare or service environment.

Essential

• Diploma in Business Administration, Commerce, Accounting, or a related field from a recognised institution.
• At least one year of experience working as a biller, cashier, or in a similar financial role, preferably in a hospital or clinic setting.
• Strong mathematical skills and proficiency with computers, including familiarity with billing software such as QuickBooks or Clinic Master.
• Excellent interpersonal and communication abilities, with a courteous demeanor when dealing with patients, staff, and insurance representatives.

Beyond technical qualifications, the hospital values candidates who demonstrate reliability, ethical conduct, and the ability to work calmly under pressure during peak billing periods.

Desirable

• Previous exposure to medical aid claim procedures and knowledge of Ugandan healthcare billing regulations.
• Ability to work flexible hours, including occasional evenings or weekends, to meet hospital billing deadlines.
• Basic knowledge of bookkeeping skills and experience with electronic medical record (EMR) systems.

Possessing these attributes will enable the successful applicant to integrate smoothly into the Billing Department and contribute to the hospital’s objective of delivering efficient, patient‑centred financial services.

What the Role Offers

Working at St. Catherine’s Hospital offers a stable employment environment with opportunities for professional growth and the chance to contribute to a mission-driven healthcare team that values integrity and compassion.

• Competitive monthly salary commensurate with experience and qualifications, reviewed annually.
• Access to continuous professional development through internal training programs and external workshops relevant to billing and finance.
• Employee benefits including medical coverage, transport allowance, and a subsidised meals scheme for staff.
• A supportive work environment with clear career progression paths towards senior billing or supervisory roles within the finance department.

Employees also benefit from a collaborative team spirit, regular performance feedback, and the satisfaction of knowing their work directly supports the delivery of quality healthcare to the Ugandan community.

How to Apply

To apply, submit a detailed CV, copies of academic certificates, and a brief cover letter outlining your suitability for the Biller/Cashier position. Please ensure all documents are combined into a single PDF file. Please apply now by clicking the link below.

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