Branch Operations Manager

Job Overview

The Branch Operations Manager at Housing Finance Bank plays a pivotal role in ensuring smooth and compliant daily operations across branch activities. This position is critical for maintaining service excellence, managing risk, and supporting the bank’s strategic objectives in the Ugandan market. Reporting to the Branch Manager, the role oversees a team of tellers, customer service officers, and back-office staff to uphold operational integrity.

Operating within the Distribution & Alternate Channels department, the incumbent is responsible for implementing branch processes in alignment with regulatory requirements and internal policies. The role demands strong leadership, attention to detail, and a proactive approach to problem-solving in a fast-paced banking environment. Success in this position contributes directly to customer satisfaction and financial performance.

This is a full-time opportunity based in Uganda, offering a chance to grow within a leading financial institution committed to innovation and service quality. The ideal candidate will have a solid background in banking operations and a passion for driving operational excellence.

Key Responsibilities

• Monitor and coordinate branch operations processes to ensure compliance with regulatory frameworks and Bank policies and procedures.
• Process customer instructions efficiently to meet the service standards outlined in the customer service charter.
• Develop and implement strategies to prevent fraud and forgeries in line with the operational risk framework.
• Authorize cash transactions exceeding teller limits and approve back-office and front-office postings within set turnaround times.
• Maintain safe custody of all branch keys and stamps according to established security guidelines.
• Generate regular branch performance reports for senior management review in accordance with HFB policies.
• Monitor the consistent application of branch processes and procedures to ensure alignment with Bank policies.
• Verify all bank transactions for accuracy and KYC compliance before posting to the bank system.
• Plan, review, and monitor staff development and performance initiatives for supervised branch personnel.
• Review and recommend Retail Banking loan and overdraft facilities for approval and manage recovery on overdrawn accounts.
• Perform daily reconciliation of suspense accounts and submit monthly reports as defined in the operations manual.
• Verify instruments for Bank of Uganda clearing and supervise postings to the BoU settlement account.
• Monitor branch staff leave accrual to manage leave liabilities in compliance with HR provisions.

Qualifications & Experience

Essential

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field from a recognized institution.
• Minimum of five years progressive experience in banking operations, with at least two years in a supervisory role.
• Proven knowledge of Ugandan banking regulations, including KYC, AML, and CPF guidelines.
• Demonstrated ability to manage teller operations, cash handling, and transaction authorization within set limits.
• Strong analytical skills with experience in preparing operational reports and monitoring non-performing assets.
• Proficiency in banking software systems and MS Office applications for reporting and data analysis.

Desirable

• Professional certification such as ACCA, CPA, or CIA is an added advantage.
• Experience in retail banking lending, including loan appraisal and overdraft facility management.
• Familiarity with Bank of Uganda clearing processes and settlement account procedures.
• Prior experience in fraud prevention and operational risk management within a financial institution.
• Exposure to performance management systems and staff development planning in a branch environment.
• Ability to work under pressure and meet tight deadlines while maintaining accuracy and compliance.

What the Role Offers

• Competitive salary package aligned with industry standards for banking professionals in Uganda.
• Comprehensive health insurance coverage for the employee and immediate dependents.
• Monthly transport and lunch allowances to support daily commuting and workplace convenience.
• Access to professional development programs and training opportunities within the bank.
• Opportunities for career progression within Housing Finance Bank’s expanding branch network.
• Pension scheme contributions in line with national regulations and bank policy.
• Paid annual leave and public holidays as per Ugandan labour laws and company policy.

How to Apply

Interested candidates should submit an updated CV, copies of academic certificates and professional qualifications, and a cover letter outlining their suitability for the role. Please apply now by clicking the link below.

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