IT Officer – Premier Luxury Hotel

Job Overview

Premier Luxury Hotel in Kampala is seeking a skilled IT Officer to join its technology team. The role focuses on maintaining and securing the hotel’s IT infrastructure, ensuring smooth operations for guests and staff. This position offers a chance to work in a prestigious hospitality environment.

The IT Officer will act as the primary point of contact for all technology-related issues, working closely with departments such as front desk, housekeeping, and food and beverage. Responsibilities include monitoring system performance, applying updates, and ensuring data security across all platforms.

In addition to technical duties, the incumbent will support staff training on new software, help troubleshoot guest internet connectivity, and coordinate with external vendors for services such as property management systems and point-of-sale terminals. The role demands proactive problem solving and excellent communication skills.

Located in the heart of Kampala, Premier Luxury Hotel provides a dynamic work environment with opportunities for career growth and professional development. The hotel is committed to delivering exceptional service and maintains high standards in all operational aspects.

Key Responsibilities

Key responsibilities encompass managing the hotel’s technology infrastructure, ensuring network security, and supporting daily operations. The IT Officer collaborates with various departments to maintain seamless system integration and deliver reliable technology services to guests and staff.

• Oversee the configuration, maintenance, and troubleshooting of the hotel’s network infrastructure, including LAN, WAN, wireless access points, switches, and routers to ensure constant connectivity.
• Manage and update the Property Management System (PMS), Point of Sale (POS) terminals, and related software to ensure accurate data synchronization and minimal downtime.
• Support guest internet services by monitoring bandwidth, resolving connectivity issues, and coordinating with ISPs to provide reliable Wi-Fi access throughout the hotel premises.
• Perform regular hardware maintenance on servers, workstations, printers, and other IT equipment, including cleaning, component replacement, and performance tuning to extend device lifespan.
• Implement and maintain data security measures such as firewalls, antivirus software, intrusion detection systems, and user access controls to protect sensitive hotel and guest information.
• Assist in training hotel staff on new technology tools, create user guides, and provide helpdesk support to resolve everyday IT queries.
• Conduct periodic audits of IT assets, maintain accurate inventory records, and ensure compliance with hotel data protection policies and industry standards.

Qualifications & Experience

Candidates should possess a solid foundation in information technology, combined with practical experience in managing or hospitality environments. The ideal applicant will demonstrate both technical expertise and strong interpersonal abilities.

Essential

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum two years of experience as an IT officer, system administrator, or similar role within a hotel, resort, or large office environment.
• Proven knowledge of network fundamentals, including TCP/IP, DNS, DHCP, VLANs, and experience configuring switches, routers, and wireless access points.
• Familiarity with Property Management Systems (PMS) and Point of Sale (POS) software, ability to perform basic troubleshooting and user support for these platforms.

Desirable

• Certifications such as Cisco CCNA, CompTIA Network+, or Microsoft Certified: Fundamentals are advantageous.
• Experience with virtualization technologies like VMware or Hyper-V, and managing virtual servers in a production environment.
• Background in implementing or upgrading hotel-specific systems such as key card access, CCTV integration, or energy management systems.
• Strong documentation skills, including creating network diagrams, inventory lists, and standard operating procedures for IT operations.

What the Role Offers

Working at Premier Luxury Hotel comes with a range of benefits designed to support employee well-being and professional growth. The hotel values its staff and provides a supportive environment for career advancement.

• Competitive monthly salary commensurate with experience and qualifications, paid promptly via bank transfer.
• Provided accommodation or housing allowance, plus daily transport facilitation to ease commuting within Kampala.
• Free meals during shifts, including breakfast, lunch, and dinner, ensuring staff remain nourished and focused throughout their workday.
• Access to ongoing training programs, professional development workshops, and support for pursuing relevant IT certifications to enhance career prospects.
• Opportunity to work with a multicultural team in a prestigious luxury hotel setting, enhancing interpersonal and cross-cultural communication skills.

How to Apply

Interested candidates should submit a detailed CV, copies of academic certificates, and a brief cover letter outlining their suitability for the role. Please apply now by clicking the link below.

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